a la 360 by Gadi Shamia

I am back from Vietnam and Cambodia and already jumped into a new gig (details to follow soon…). Before I resume normal business/SMB blogging, I wanted to share few pictures from these amazing countries…. Read more »

Hi All,

My blog (and its owner) are taking few weeks off, to explore the SMB scene  in Vietnam and Cambodia… See you on the other side of my vacation.

Gadi

PS- you can subscribe to this blog RSS feed (or mail subscription) so you are notified when I am back.

I just ended a two-day strategy workshop with a small startup, less than 3 years old and 12 employees strong. The CEO and founder figured out after 3 years of being reactive and flexible that being a real software company requires focus and clear strategy and was smart enough to stop everything and take the time to think about what’s next.  I think that 2-3 years from now the company will remember this workshop as a turning point for the company. Not because of the value of the workshop—all we did was synthesize what they already knew—but because it was the first time they stopped and decided on their own future. Not because a customer asked, not because someone woke up in the morning with an idea—they took the time to go through the process of developing a strategy and creating the big fat arrow in which the company will walk (or better yet, run) in the future. Read more »

The blogosphere and yours truly gave Microsoft a very hard time about Vista. My claim was that I truly don’t care if Vista is easier, nicer or has many new features as long as it is so much slower than Windows XP, its predecessor.

During the last month, Microsoft started releasing its first service pack for Vista: SP1. I downloaded the whole 600MB of it and installed it, and guess what? Windows Vista is working better and faster now. It is still not XP, but the operating system works well enough for me not to complain. I guess that the Vista ordeal cost Microsoft hundreds of millions in lost goodwill. So how come Microsoft was not smart enough to release the right Vista in the first place? I can think of few possible scenarios, read all of them: one can be relevant to the way you release products… Read more »

Last week I wrote about The SMB Market: the one that is difficult to win, but too large to ignore. My main claim was that SMB spending on IT is about to cross large enterprise spending, but very few companies are successful in winning this market. This phenomenon leads to a very scattered market, led by thousands of different vendors and lacking economies of scale. Take the Business management (AKA ERP): If you add Microsoft Dynamics, Sage, SAP and Netsuite, you will get to about 20% of market coverage. Who has the rest? Others. Who are those others? Many thousands of small to tiny companies that found a way to make a living out of selling a local or micro vertical business management software. Their customers may enjoy personal service and high fit for their needs, but they would not enjoy state of the art technology and the reliability of a large company.

The hardware space looks much different. In just about any survey you read, these two names are coming along strong as SMB market leaders in their spaces. These are two companies with a sound SMB strategy: Dell with its direct and efficient model (cut the middleman is an alltime SMB favorite) and Cisco with the smart separation of its business, keeping the Linksys unit as the SMB and consumer brand and Cisco as the enterprise brand.

Whether your business is a behemoth or an agile startup, if you are selling to the enterprise and now you want to sell to small businesses, you have to start thinking differently. Here are some ideas to get you started: Read more »

Quick quiz to start things off: Who is the market leader in the enterprise software space? If you guessed Oracle, IBM and SAP, you got 5 points and a bonus. Question 2: who rules the consumer space? 5 points if you guessed Google and an extra 1 if you added Microsoft. Question number 3: who is the market leader in SMB? If “let me think” is your answer, you are in good company (and you got 2 points for having a brain…). So how come such a large market doesn’t have a market leader? Read more »

There is no doubt that SaaS and on demand are here to stay: if five years ago on demand solutions looked like an Internet version of the mainframe days (strong central server, no logic in the terminal, bad user interface… sound familiar?), the SaaS applications of today look appealing and offer a good alternative to the on premise world.

Continuing with the “seven things about Saas” Theme, which started with Seven reasons why SaaS is not main street in SMB and continued with Seven reasons why SaaS will be a great success, I would like to turn to the vendors now and offer some do’s and don’ts for the industry… Read more »

I am working on a new post that will put an end to the slow turkey week but in the interim, I figured out I can recognize my top posts based on how much you liked and read them. It is two months that I am writing now, so it is good time to name the winners…

The most popular by far is Leading a Global Team- The Starter Guide. I got few mails from people that said it really helped them which made me feel great…

Second in popularity is Apple Company Ethics. I am not sure why, but this one still attracts readers and a lot of people are getting to it by Googling Apple + ethics. Why is it that so many people are worried about Apple’s ethics? Read more »

“There is a new SaaS, Something as a Service every month.” This is how I mused a month ago when writing The next SaaS post. Newsweek has the story about the new Amazon reader, Kindle. The device (that looks anything but kindling) will be sold for $399, and will act like an iPod for your books. Kindle will offer more than iPod in one sense: it carries its “iTunes” with it, allowing owners to purchase and download books whenever a wireless network is in sight.

This is new and innovative in the books world but not really new when we think of what Apple did with iTune and iPod. The big difference is that Amazon created a new entry barrier for the avid book reader—buying the Kindle. Different? Yes. For the last 150 years or so, listening to music meant buying a device to play the music. From CD players, Walkmans or MP3 players: we first bought the device, and then bought the content. The music played on our device. Read more »

I was in New York this week and came to think of three very different product innovation problems, stemming from three different root causes. It will be great to get your examples for product innovation issues so I can learn as well…

The first one has to do with one of the simplest products to operate by the user: an elevator. What I am about to describe now happened to every single one of you. Guaranteed. You go in the elevator and press on your floor button. Say 47. The full elevator is getting empty around floor 12, but floors 13, 14 and 41 buttons are lit. You really want to get to your room (you know, nature calls after a long day out) but the mindless lift will stop four times before you get there. Why four if only 3 extra buttons were pressed? Aha… This is the man in the 37th that pressed both up and down buttons when he actually wanted to go down and now is showing you a blank face. How come there is no “Cancel” button that allows you to cancel the unneeded stops or the up button that was mistakenly pressed??? Read more »